Sources list for TOTAL QUALITY MANAGEMENT IN AIRLINE INDUSTRY:

Dedhia, Navin Dedhia. "Survive Business Challenges With The Total Quality Management Approach." Total Quality Management Vol. 6, No. 3: (1995).
Tanner AG

Dedhia, Navin. "Survive Business Challenges With The Total Quality Management Approach." Total Quality Management Vol. 6, No. 3: (1995).
Nanobattery Technology Company

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

Tobin, Lawrence M., The New Quality Landscape, Total Quality Management, Journal of Systems Management, (November, 1990): 10-14.
Operational Management Organization

Mehra, S. and Agrawal, S. P. (2003) Total quality as a new global competitive strategy The International Journal of Quality & Reliability Management, 20, 1009-1026,
Total Quality Management

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